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Help with Login Problems

We recently upgraded the look and feel as well as the security features of our catalog and ordering system.  A few of our customers have experienced problems accessing the catalog due to these increased security features. If you are unable to access our catalog and ordering system the below helpful hints should help you reconnect. Please follow the instructions for the specific browser you are using.


Add our site to the Trusted Sites Zone

Internet Explorer:

1. Select Tools from the Internet Explorer menu
2. Select Internet Options on the Tools menu
3. Select the Security Tab
4. Select Trusted Sites on the Security Tab
5. Select the Sites button under Trusted Sites
6. Copy and Paste our below website address to the Add this website to the zone: box

https://www.redcheetah.com/cncfederal/outpost/

7. Close the Trusted Sites menu
8. Select OK on the Internet Options menu
9. Close and reopen Internet Explorer


Enable scripting in your browser

Our site uses scripting to enhance your browsing experience. To allow web sites in the Internet zone to run scripts, use the steps that apply to your browser:

Internet Explorer

1. On the Tools menu, click Internet Options, and then click the Security tab
2. Click the Internet zone
3. Click Custom Level
4. In the Security Settings – Internet Zone dialog box, scroll down to Active Scripting in the Scripting Section and select the Enable radio button
4. Click the Back button to return to the previous page, and then click the Refresh button to run scripts.

Firefox

1. On the Tools menu, click Options
2. On the Content tab, click to select the Enable JavaScript check box
3. Click the OK button 4. Click the Go back one page button to return to the previous page, and then click the Reload current page button to run scripts.


Clear Your Browser Cache

Every web browser stores a cache of the websites you visit (e.g. HTML pages, images) to reduce bandwidth usage and server load. This is called the browser's cache. Clearing it occasionally can free up space on your computer’s hard drive if it's running low. Since every browser is different, the following sections will outline the steps involved in clearing the cache for several popular web browsers.

Internet Explorer 8

1. Once your browser is open, click the Tools menu.
2. Click on Delete Browsing History
3. Select Temporary Internet Files
4. Select Cookies
5. Click the Delete button near the bottom of the window to delete your temporary files (i.e. clear your cache).

Internet Explorer 7

1. Open IE 7 and click the Tools menu.
2. Click the Delete Browsing History link at the top.
3. Under the Temporary Internet Files heading, click Delete files
4. Click Yes when you see the prompt asking if you are sure you want to delete all temporary files.

Firefox

1. Click the Tools menu, then select Clear Recent History
2. Choose the time range of cache you'd like to clear.
3. Click on Details and make sure Cache is checked.
4. Select Clear Now


Enable Cookies

Cookies are pieces of information that are stored by your computer to remember aspects of your visit to our website. We use cookies to help us provide you with better service by personalizing your visit. Here are basic instructions for adjusting your browser to allow cookies. If the browser you use is not listed, please consult your documentation or online help files within your browser window.

Internet Explorer 8

1. Click on the Tools menu
2. Select Internet Options in the menu - a new window opens
3. Click on the Privacy tab near the top of the window
4. Click on the Default button of the window
5. Move the slider so that it is on one of the levels below Medium High (including Medium, Low, Accept All Cookies)
6. Save changes by clicking OK
7. You should now be able to add items to your shopping cart

Internet Explorer 7

1. Click on the Tools menu.
2. Select Internet Options in the menu - a new window opens.
3. Click on the Privacy tab near the top of the window
4. Move the slider so that it is on one of the levels below Medium High (including Medium, Low, Accept All Cookies)
5. Save changes by clicking OK
6. You should be able to add items to your shopping cart now.

Mozilla Firefox

1. Click on the Tools menu in Mozilla
2. Click on the Options item in the menu - a new window opens
3. Click on the Privacy tab.
4. Check the Accept cookies from sites
5. Save changes by clicking OK
6. You should be able to add items to your shopping cart now.



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