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FAQ's

Find Answers to the
Most Popular Questions 

I am a new customer to CNC Federal. How can I begin ordering?

Thanks for choosing CNC Federal. You can browse items or enter descriptions and part numbers in the search box. Once you have selected your items you can proceed to checkout and pay by credit card.  If you are a business representative and would like to apply for a business account please contact us at info@cncfederal.com or 1.866.826.8704 

After inquiring about a business account, how quickly can I start ordering?

If payment is by credit card you may create your own login and password and begin to order immediately. Otherwise our customer service team will begin the setup process and contact you within 2 business days.

How can I login?

You can login directly from the homepage of CNC Federal. Select the ACCOUNT link, Create your User ID and Password and login.

What if I forgot my password?

Select the ACCOUNT link on the CNC Federal homepage.  Enter your login and select the "Please Email Me My Password" radio button.  We will respond with your password.

How can I check on the status of my order?

At the time of shipment a UPS or FedEx tracking number is emailed to the email address on record for your account. This tracking number can be used to track the progress of your package as it is shipped to your location.

What are your ordering methods?

We can accept your orders via this site, email at orders@cncfederal.com, by phone at 866.826.8704 or by fax at 904.346.3140.  Please use this fax form for your orders. 

I have specific Office Product questions.

Please call us at 866.826.8704 or send an email to info@cncfederal.com  for help with product questions.

How do you handle Shipping & Returns?

CNC Federal strives to provide the best possible products and services to our customers. We gladly accept the return of merchandise within 30 days from the date of delivery. Large orders and merchandise returned after 30 days may be subject to a 15% restocking fee.

Orders and Delivery

Orders placed by 2 PM (your time zone) are generally scheduled for next business day delivery by UPS  Ground or FedEx Ground. Occasionally an item may not be available at one of our many warehouses in your local area. If this is the case we will ship the locally available items of your order to arrive next day and deliver the item(s) not available at our local warehouse separately.  Orders totaling less than $70.00 will be accessed a $7.95 shipping fee and orders totaling $70.00 and over will be charged the UPS Ground rate.** Furniture, large items and orders with large quantities may not be able to be delivered next day due to shipping timelines.

Credit Terms

Payment is due Net 30 from the date of invoice. Credit limits and terms are subject to CNC Federal credit requirements. Open credit terms require an account application, three industry trade references, and banking information. Corporate financial statements are required for higher credit limits.

Credit Card Orders

We require payment by credit cards for those customers who have not established open credit terms. We accept Visa, MasterCard, and Discover.

Hazardous and Oversized Materials

Additional charges may be incurred for shipping and handling of hazardous or oversized materials. Partial cartons of hazardous materials cannot be returned.

Special Orders and Furniture

Full credit will be issued on unassembled, in-stock furniture returns in new condition with original packaging within 15 days from the date of delivery. Returns of special orders or non-stock furniture will be made at the option of CNC Federal and will be evaluated on a case-by-case basis. Please contact us to address your specific needs.

Defective Products

All defective products must be returned within the first 15 days from the date of delivery. After 15 days, please contact the manufacturer directly.  If needed, contact us for assistance in contacting the manufacturer.

Shortages

Please inform CNC Federal of any shortages as soon as possible. Shortage credits requested after 48 hours of delivery will not be honored.


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