I am a new customer to CNC
Federal. How can I begin ordering?
choosing CNC Federal. You can browse items or enter descriptions and
part numbers in the search box. Once you have selected your items you
can proceed to checkout and pay by credit card. If you are a
business representative and would like to apply for a business account
please contact us at
After inquiring about a
business account, how quickly can I start ordering?
If payment is
by credit card you may create your own login and password and begin to
order immediately. Otherwise our customer service team will begin the
setup process and contact you within 2 business days.
How can I login?
You can login
directly from the homepage of CNC Federal. Select the ACCOUNT link,
Create your User ID and Password and login.
What if I forgot my
Select the ACCOUNT link on the CNC Federal
homepage. Enter your login and select the "Please Email Me My
Password" radio button. We will respond with your password.
How can I check on the
status of my order?
At the time of
shipment a UPS or FedEx tracking number is emailed to the email address
on record for your account. This tracking number can be used to track
the progress of your package as it is shipped to your location.
What are your ordering
We can accept
your orders via this site, email at
by phone at 866.826.8704 or by fax at 904.346.3140. Please use
fax form for your orders.
I have specific Office
Please call us
at 866.826.8704 or send an email to
help with product questions.
How do you handle Shipping
strives to provide the best possible products and services to our
customers. We gladly accept the return of merchandise within 30 days
from the date of delivery. Large orders and merchandise returned after
30 days may be subject to a 15% restocking fee.
Orders and Delivery
Orders placed by 2
PM (your time zone) are generally scheduled for next business day
delivery by UPS Ground or FedEx Ground. Occasionally an item may
not be available at one of our many warehouses in your local area. If
this is the case we will ship the locally available items of your order
to arrive next day and deliver the item(s) not available at our local
warehouse separately. Orders totaling
less than $70.00 will be accessed a $7.95 shipping fee and orders
totaling $70.00 and over will be charged the UPS Ground rate.**
Furniture, large items and orders with large quantities may not be able
to be delivered next day due to shipping timelines.
Payment is due
Net 30 from the date of invoice. Credit limits and terms are subject to
CNC Federal credit requirements. Open credit terms require an account
application, three industry trade references, and banking information.
Corporate financial statements are required for higher credit limits.
Credit Card Orders
payment by credit cards for those customers who have not established
open credit terms. We accept Visa, MasterCard, and Discover.
Hazardous and Oversized
charges may be incurred for shipping and handling of hazardous or
oversized materials. Partial cartons of hazardous materials cannot be
will be issued on unassembled, in-stock furniture returns in new
condition with original packaging within 15 days from the date of
delivery. Returns of special orders or non-stock furniture will be made
at the option of CNC Federal and will be evaluated on a case-by-case
basis. Please contact us to address your specific needs.
products must be returned within the first 15 days from the date of
delivery. After 15 days, please contact the manufacturer directly.
If needed, contact us for assistance in contacting the manufacturer.
CNC Federal of any shortages as soon as possible. Shortage credits
requested after 48 hours of delivery will not be honored.