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Privacy

Protecting our Clients
Sensitive Information

 Privacy and Security Policies

At CNC Federal we respect your privacy and are committed to maintaining and using this information responsibly.  Except as otherwise mentioned below, this privacy policy only addresses the use and disclosure of information we collect from you on our web site. By visiting CNCFederal.com you are accepting the practices described in this privacy policy.

 

 Information we collect about you

Any personal information you provide to us on our web site is maintained in private files on our secure Web server and our internal systems. We collect information when you register or update your account, log-in, place an order, opt-in to receive our emails, shop online, request a catalog, or participate in a sweepstakes, contest, promotion or survey. This information may include, but is not limited to, name, email address, billing and shipping address, credit card information and phone number. If you create an account, you also have the option of providing your product preferences and demographic information.

 How we use this information

CNC Federal will not sell, rent or share your email address with third parties to send you unsolicited email.

When you place an order on CNCFederal.com, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order and shipping confirmation emails.

We also maintain a record of your purchases made on CNCFederal.com. We may combine information you provide with demographic information, information gathered from our other brands and affiliated companies and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience.

When we offer sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated.

In the unlikely event of a sale of some or all of our business, CNC Federal may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our web site or the public.

Our Marketing Emails

At various points on our site you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address either on the home page, when you register, place an order, enter a contest or during checkout, you may automatically be added to our email list and receive marketing or promotional information from us.  If you do not wish to receive CNC Federal marketing emails, you may opt-out by clicking on the unsubscribe link found at the bottom of all CNC Federal marketing emails.  You can also email customer service at info@cncfederal.com or call 904-346-3030. You can also request removal via postal mail by writing to:

CNC Federal Customer Relations
4161 Carmichael Avenue
Building 3300, Suite 209
Jacksonville, Florida 32207

Please be aware that it can take up to 10 business days to remove you from our marketing email lists. If you opt-out from our marketing emails, you will continue to receive order and shipping confirmation emails and all other emails relating to your order(s).

Your CNC Federal Account

Personal information relating to you and your order history is only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the 'my account' page.

If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.
 

Links to other sites

To enhance your shopping experience, the CNC Federal site may have links to other sites. Those Web sites will have their own policies on privacy that you may wish to review. CNC Federal has no responsibility for these linked Web sites.

Cookies

Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Cookies do not contain any personally identifiable information such as your name, address or any financial information on your computer. We use cookies to recognize you and your preferences to make shopping easier and provide you with a customized experience on our web site.  We also use cookies to track traffic to different parts of our web site in order to make improvements and optimize your shopping experience.

If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's help section for instructions.


 

Security

The security of your information is very important to us. We use 128-bit Secure Socket Layer (SSL) technology provided by GeoTrust to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than CNC Federal

Once you enter our checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

  • The "http" in the web address will be replaced by "https"
  • Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.

Only browsers that use the 128-bit Secure Socket Layer technology are able to order through the CNC Federal web site. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.

CNC Federal may update our privacy policy from time to time and our use of the information we collect is subject to the terms of the privacy policy then in effect. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. If you have any questions or concerns regarding our privacy policy, please contact us.


Privacy policy last updated 5/21/08

 

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